Account & troubleshooting
Fix common editing and publishing problems
Work through selection, saving, image, AI, and DNS issues.
Follow these steps
Wrong properties or missing controls
Open Properties, choose Section, and select the exact object or section again. Use the element tree for overlapping objects. Open Sections if that panel is hidden.
Changes are missing from the live website
Confirm the editor shows Saved, then publish the saved website. Wait for the deployment to complete and reload the public address. A test link can also need time to refresh.
Image is cropped or not replaced
Select the exact image again. Review Size and Image fit. For generated images, check the progress/ready notification and confirm the intended target.
AI is queued or has failed
Check the progress or content-ready notification. Read any error code, avoid duplicate submissions, and retry a focused request when appropriate.
Domain or HTTPS is pending
Compare every DNS name and value with the records in your own publishing screen. Check for a domain appended twice, conflicting website records, and additional HTTPS TXT records. Run Check DNS records again after propagation.
Ask support for help
Use Contact support and include the website name, page, steps to reproduce, and displayed error code. Include a screenshot of the problem with private keys and billing details removed.
You have checked the most common causes and know what to send support.
Need a hand with this step?
Tell us the website, page, and control you’re using. Include any error code so we can help you faster.